Privacy Policy

Grand Vista Pools
Effective Date: Jan 1st 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Grand Vista Pools (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about inquiries, appointments, estimates, and service-related updates that you have explicitly consented to receive
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

Messages are sent only to users who have explicitly opted in
Timestamped opt-in records are maintained
We comply with the TCPA and all applicable laws

Opt-Out Instructions:

Reply “STOP” at any time to cancel SMS notifications
You will receive a final confirmation message
No further messages will be sent unless you re-opt in

Message Frequency & Content:

Message frequency may vary, but typically ranges from 1–4 messages per inquiry, depending on your interaction with our business.
Messages are directly related to services you requested
No promotional messages are sent without explicit consent

Help & Support:

Reply “HELP” for assistance
Or contact us at in**@*************ls.com during business hours

Carrier Information:

Message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Our SMS program is supported by major U.S. carriers; however, carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors (such as customer service or SMS providers) strictly to support service delivery. All other use cases exclude SMS opt-in data and consent, which will not be shared with third parties.

3A. Age Restriction

Our services and SMS communications are intended only for individuals who are 18 years of age or older. By providing your phone number and opting into text messages, you confirm that you are at least 18 years old. We do not knowingly collect or store information from individuals under 18.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

Vendors assisting with operations (payments, scheduling, SMS delivery)
All providers are contractually required to protect confidentiality

Legal Compliance:

When required by law or legal process

Business Transfers:

In the event of a merger, acquisition, or sale of assets
Your data remains protected under this policy

SMS opt-in data and consent are excluded from sharing, except with SMS aggregators necessary to deliver messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We maintain reasonable security measures, including:

Encryption of sensitive data
Secure access controls
Regular security updates
Employee data protection training
Breach notification protocols

While we strive to protect your information, no system is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze site traffic
Remember preferences
Improve website performance
Measure service effectiveness

You can manage cookies through your browser settings.

7. Your Rights & Choices

You have the right to:

Access, update, or delete personal information
Opt out of marketing emails
Opt out of SMS by replying “STOP”
Withdraw consent at any time
Request details on data processing

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Grand Vista Pools.